At Eto & Flow, we understand that smooth, effective communication is crucial for fostering a successful partnership. Whether you’re working with us for virtual office assistant services, online PA services or workflow automation, our goal is to ensure that every client feels informed, supported, and connected.

Communication. It’s one of the most important skills to master. 

Both myself and my partner have been knocked down a peg or two, due to our inability to communicate with one another effectivity! “I thought I was waiting for you,” she said. “What! I’m done, I’ve been waiting for you” he replies – this conversation used to happen at least once a week in our home. 

My solution: replicate my business communication at home. 

So let me take you through how we communicate with our clients, how we integrate workflow automation into our processes, and why clear, consistent communication is the secret sauce to running your business effectively.

1. Biweekly and weekly meetings: keeping everyone in sync

At Eto & Flow, communication is structured, proactive, and designed to keep everyone aligned. We hold biweekly or weekly meetings depending on the needs of the client. These meetings help us stay connected, review what has been accomplished, and ensure that upcoming tasks and projects are moving smoothly.

Each meeting follows a structured agenda, which includes a slide deck to guide our conversation. During these sessions, we cover:

• Achievements: A review of the progress made since the last meeting.
• Challenges: Identifying and discussing any blockers or issues.
• Upcoming tasks: Outlining the key priorities for the following week.
• Deadlines: Confirming deadlines and milestones to keep the project on track.

These meetings are essential for tasks like diary management, project tracking, and workflow automation. They allow us to address both short-term priorities and long-term goals, ensuring that your business runs smoothly and efficiently.

Since we all love a good quote… “The quality of your communication determines the quality of your life.” – Tony Robbins. It’s true; my partner can confirm that one.

By making these meetings structured yet concise, we ensure you always know what’s happening without spending too much time in meetings. We aim to strike the right balance between keeping you informed and respecting your time.

2. Workflow automation for streamlined communication

Communication doesn’t stop with meetings. At Eto & Flow, we believe in using workflow automation tools to keep tasks moving and reduce unnecessary manual input. By automating repetitive tasks and setting up clear workflows, we ensure that nothing gets missed and that communication remains fluid.

Here’s how workflow automation helps us—and you:

• Task assignment: We automate task allocation so that everyone knows their responsibilities. Whether it’s setting up appointments in diary management, managing online PA services, or tracking progress on larger projects, automated workflows keep everyone accountable.
• Real-time updates: Workflow automation allows both you and our team to stay updated in real-time. Tools like monday.com help us track tasks, deadlines, and progress. You can always check the status of a project, without needing to wait for our next meeting.
• Reduced human error: Automated workflows eliminate the risk of missing tasks or deadlines. This means smoother operations and less need for follow-up emails or clarifications.

By integrating workflow automation, we can focus more on high-level strategy and proactive communication, while ensuring that routine tasks are completed accurately and efficiently.

According to research by McKinsey, businesses that implement workflow automation see a 30% increase in productivity and a significant reduction in repetitive tasks. This improved efficiency allows us to dedicate more time to meaningful, proactive communication with our clients.

3. Tailored communication: adapting to your preferences

We recognise that every client has a different communication style, and at Eto & Flow, we adapt to fit your needs. Our team is versatile in the communication methods we offer, allowing you to choose how you want to stay in touch.

Here’s how we communicate with our clients:

• Slack: For clients who prefer fast, real-time updates, Slack is the perfect tool. It allows us to stay connected throughout the day, answer quick questions, and provide progress updates.
• Email: For more formal communication or detailed reports, we use email. This method works well when you need a record of conversations or updates on project deliverables.
• Telephone: Sometimes, a quick phone call is the best way to work through more complex topics or brainstorm ideas. We’re always happy to jump on a call when needed.

This flexibility ensures that, whether you’re collaborating with us on workflow automation, virtual administrative assistant services, or project management, we’ll communicate in a way that works best for you.

“Communication is the bridge between confusion and clarity.” – Nat Turner

By offering a range of communication options, we aim to make the collaboration process as easy and comfortable as possible for you.

4. How workflow automation enhances communication

By integrating workflow automation into our processes, we ensure that communication remains smooth and transparent. Here are some specific ways that automation enhances communication:

• Transparency: With automated workflows, both our team and our clients can access project updates in real time. You’ll always know the status of your project and what’s coming up next, without having to send a message or schedule a meeting.
• Automated reminders: We set automated reminders for meetings, deadlines, and key tasks. This ensures that no one forgets an important appointment, and it keeps projects moving forward.
• Fewer interruptions: By automating routine tasks, we reduce the need for constant follow-ups or clarifications. You won’t have to worry about chasing us for updates, and we’ll keep things moving without unnecessary interruptions.

Workflow automation also plays a key role in managing larger projects, such as project management using tools like monday.com. It helps us track milestones, assign tasks, and ensure that everything stays on schedule without unnecessary manual input.

A Deloitte study found that businesses using workflow automation experienced a 15% improvement in team collaboration and communication.

Let’s streamline your communication and workflows

Are you ready to enhance communication and streamline your operations with workflow automation? At Eto & Flow, we’re here to help you optimise your business processes, from virtual PA services to project management and everything in between.

Contact us today to set up a 1:1 consultation and learn more about how we can support your business with tailored communication strategies and workflow automation solutions.

FAQs

How do you communicate with your clients?

We hold biweekly or weekly meetings with a structured agenda and slide deck to review progress, challenges, and upcoming tasks. Outside of meetings, we use tools like Slack, email, and telephone to stay in touch, adapting our communication style to suit your preferences.

How does workflow automation improve communication?

Workflow automation ensures real-time updates, reduces human error, and provides automated reminders for important tasks. This means you always know the status of your project and can access updates without the need for constant check-ins.

Can you help with project management using tools like Monday.com?

Yes! We specialise in workflow automation and project management, using tools like Monday.com to keep your projects on track. From task assignment to deadline tracking, our systems ensure efficiency and transparency throughout the process.

To see how Eto & Flow could benefit your business, simply get in touch today – we’d love to walk you through your options.