As the term Virtual Assistant becomes increasingly popular, definitions are popping up all over Google. But who has time to sift through that endless noise? Certainly not you, so here is a short guide covering 4 things a virtual administrator can do for your business. 

1) Temporary work/one-off projects

One fantastic way a VA can support your business is by providing temporary administrative support. This comes in extremely handy when there is a several week gap between your previous administrator leaving and your new one starting. 

You can also hire a Virtual PA for a one-off project, during those times when need extra hands on deck or a one-off service. These include:

• Data cleansing, such as organising contact details
• CRM implementation
• Launching a new product or service
• Covering staff-shortages, holidays or maternity/paternity leave
• Seasonally busy times, such as Christmas
• Mergers and collaborations with a new partner
• Running a big advertising campaign
• Doing market research and surveys

2) Business Administration

Grab all of the admin tasks related to your business, stick them in a list and hand it over to your VA; safe in the knowledge that they will get it done far more efficiently than if you were to do it yourself. 

Those extremely time-consuming tasks which are crucial to running a business but do not generate a direct income do not belong on your to-do list – but they do belong on your delegation list. Some of these tasks include:

• Responding to emails and booking meetings
• Booking events and conference rooms
• Sending out reminders and catch-up emails
• Logging information on your CRM
• Follow up on deadlines, both internally and externally
• Scheduling appointments with clients and potential clients
• Keep track of stock levels and re-ordering as needed
• Sending out invitations
• Dealing with customers

3) Customer care

It takes a positive attitude and years of personal development to deal with people and provide great customer experience… regardless of the tone of those customers at the other end of the phone! 

Your VA knows this, and is willing to hang their representation on their composed nature and communication skills. 

You can put your trust in your VAs to respond to customers’ emails, interact with them on social media, handle customer invoices, as well as taking customer service phone calls.

We all know how important (yet consuming) customer care can be, so it’s important that these tasks are dedicated to someone that can truly handle them.

4) Bookkeeping

Many Virtual Assistants specialise in certain fields, and bookkeeping is just one of those. A VA can take care of the basic accounting tasks, so that your accounting team can focus on the skilled aspects of accounting. 

Your virtual PA will match, create and load invoices as well as chase, amend and file them. Your online assistant has experience preparing financial statements, as well as dealing with tax authorities and credit institutions. 

There are many benefits to working with a VA. Known for their high levels of organisation, ability to meet deadlines and reducing staff costs, working with a Virtual Assistant is a no-brainer. 

Pay for the time used on a freelance basis, avoid the costs of sick leave, and have the flexibility and adaptability that comes with hiring a VA. You can rest assured in the knowledge that your VA will be keeping their skills sharp and training up-to-date. 

To see how Virtual Administration could benefit your business, simply get in touch today – we’d love to walk you through your options. 

“My only regret is not using Virtual Administration sooner. It’s a complete game changer and I’d never go back.”

— Will, Life Media UK

“Within 3 hours of working with me, Antoinette helped me feel calm and under control. A total asset to my business.”

— Andrea, Admire PR

“Antoinette at Virtual Administration has been the ideal support for my business, she’s creative as well as highly efficient. Highly recommended.”

— Oliver, Capability Consulting

“I don’t see Virtual Administration as an expense but as an investment. And the return on investment is phenomenal.”

— Sunjay, Lambardar Marketing